Legal  Information
      
All material in this Web Site is protected by U.S. Federal and International Copyright law. It may not be reprinted in any form or hosted on any Web Site without explicit permission from OldTownGifts.Com.   Old Town Gifts & Collectibles is not responsible for typographical errors.  Prices are subject to change without notice and all items are subject to availability.

Privacy Information

This is the web site of OldTownGifts.Com, a division of Wayne Enterprises.  The information we collect will be used to notify customers periodic special sales promotions, new products and discontinued product lines. We do not sell or share the information with other organizations for any purpose.

If at any time you no longer wish to receive such e-mails from us, please note that there is an unsubscribe link on your email.  Click on the link and enter your email address and it will automatically remove you from our mailing list.  

On occasion we may contact you by telephone regarding the status of your order.  Your phone number will not be used for any kind of solicitations unless you have asked us to contact you for a specific reason.


Payment Options Information

We accept Visa and MasterCard credit cards, Paypal, Google Checkout and personal checks, cashier's checks or money orders.  We will notify you by email or phone if your credit card does not go through properly.  All payments must be in US dollars.  To return to our web site simply close the window for the currency converter.  If your billing address is in Arkansas, you must pay 9% sales tax.  

When paying with your credit card, we will immediately charge your credit card and prepare it for shipment. In the event an item is not in stock, we will notify you by email or phone as to the status of availability.

There will be a $25 service fee on checks that do not have sufficient funds available at the time they are processed by the bank.  

Secured Shopping Cart Information

Security is a top priority! All of your customers' private information (credit card numbers, address, etc.) will be obtained through Interlink Solutions secure server using the SSL protocol, then encrypted before begin stored.  Click on the link below to see the SSL certificate:

                            

What is OldTownGifts.com 100% Satisfaction Guarantee?

Our 100% satisfaction guarantee promises that if you do not absolutely love your purchase from OldTownGifts.com, you can return it for a full refund - no questions asked when the following procedures are followed! 


Returns Information

Simply follow these steps to process your return:

Contact Old Town Gifts by email or phone PRIOR TO returning any item purchased within 10 days of receiving your order for authorization to return the item.  Items must be received by Old Town Gifts within 15 days from the date your order was shipped by Old Town Gifts.  Special order items are not able to be returned.

NOTE:  Items returned that did not receive authorization or are outside of the 15 days since your order shipped,  you will be charged a restocking fee of $10 or 20% of the purchase price, which ever is greater.     

Prepare the merchandise for shipping with care, using the original packaging materials to pack it securely.   Make sure to purchase insurance on the package for its full value to protect you from any financial loss due to damage or lost shipment by the carrier.   

Please return the merchandise  promptly in its original condition in order to receive a refund or credit based upon your original method of payment.  We will not give credit for merchandise returned that is not it's box or special packaging, or has damage to the item's box or packaging, so please be careful when opening your collectibles gift boxes.  We are not referring to the packaging for shipment, but the actual item's box.

Unfortunately shipping charges are not refundable and orders that were originally shipped free of charge will be credited back minus the original shipping costs.  Additionally, you must pay the shipping and insurance  costs to return merchandise to Old Town Gifts & Collectibles. 

Merchandise must be in our possession within 30 days from the date of shipping in order to receive a refund. The item should be in the same condition as it was when it was sent to you.  All returns should be shipped to:   

                                        Old Town Gifts & Collectibles
                                        ATTN: Sandra Wayne
                                        2 Meyer Lane
                                        Bella Vista, AR  72714


Please note that clearance items are considered final sales and not refundable.

Damage from Shipping or Defective Merchandise
Check your order carefully when it arrives as you have ONLY 12 days from the day we ship it to you to file a damage or defective claim using our online form.

Do not destroy the box or packing materials that your order was received in if your have damage from shipping if your order was shipped via FedEx.  FedEx does pick up all damaged product(s) and they do require the original box the items were shipped in.  This is their way of protecting themselves from fraudulent damage charges.

Instructions for filing a damage claim on FedEx shipments in which merchandise is damaged:

• Complete our online Damage/Defective Notification form by clicking here.
• You will receive a confirmation email from us that we have received your
  damage/defective claim usually within 24 hours. 
• Call FedEx as soon as possible to report the damaged item at
  1-800-GOFEDEX (463-3339) and ask for Customer Service.
• Have the FedEx tracking number which appears at the bottom of the shipping label on your package, if you can't find it, email us and we will be glad to provide you with it.
• FedEx will schedule a pick up of the damaged item(s) in the original box it
  was shipped in and then return it to us. 
•  FedEx will want to know where you are going to leave the package for pick up in the event someone is not home when they come to pick it up.
• They will give you a claim # which you need to email to us so we can file a
  claim for reimbursement of this damaged item. 

Please let us know if they do not pick it up as scheduled after you have called them.  Once we have received your email with the FedEx claim # we will send your replacement item or issued a refund to you if we are not able to replace the item.

Instructions for filing a damage claim on Priority Mail shipments in which merchandise is damaged:

• Complete our online Damage/Defective Notification form by clicking here.
• You will receive a confirmation email from us that we have received your
  damage/defective claim usually within 24 hours. 
• Upon receipt of your online damage form, we will send out a replacement item along with a return postage paid label for you to use to return the damaged item.  If we do not receive the damaged item within 10 days from the date we shipped your replacement, you will be charged for both items, as well as the postage for the label that was pre-printed and the second shipping fee that was for shipping the replacement item.  This is our way of protecting Old Town Gifts from fraudulent damage charges.

Instructions for filing a Defective claim:

• Complete our online Damage/Defective Notification form by clicking here.

• You will receive a confirmation email from us that we have received your
  damage/defective claim usually within 24 hours. 

• Upon receipt of your online defective form, we will send out a replacement item along with a return postage paid label for you to use to return the defective item.  If we do not receive the defective item within 10 days from the date we shipped your replacement, you will be charged for both items, as well as the postage for the label that was pre-printed and the second shipping fee that was for shipping the replacement item.  This is our way of protecting Old Town Gifts from fraudulent defective charges.

Remember, you ONLY have 12 days from the date of shipment to file a damage claim in order for us to be reimbursed for shippers damage to item(s).

Pre-Order Information

You can "pre-order" an item that we have ordered but has not yet been released for delivery by the manufacturer.  By pre-ordering you allow us the ability track our customers demand to ensure we can have enough ordered to fill pre-orders before suppliers run out. 

Why should I pre-order merchandise?
By pre-ordering now you are reserving this merchandise to be shipped to you as soon as it is received. We fill pre-orders on a first-come, first-serve basis by the date the order was placed. You will be contacted if we are unable to fill your pre-order due to overwhelming response or its unavailability from the manufacturer.

How do I pre-order merchandise?
To pre-order merchandise you will need to complete your order through our online ordering process. We encourage you to place orders for pre-order items separately from in-stock items to reduce any confusion. Your credit card will not be charged until the item(s) are received and ready to ship to you.

What if I have both pre-order items and in stock items on the same order?
If you are placing an order for in-stock items along with pre-order items, we will ship the in stock items to you and then ship the pre-order items when they arrive. Please note that each shipment will be charged an appropriate shipping fee. If the in stock item total is over $85 you will receive FREE Shipping on those items, the same is true for pre-order items. However, if the total of in stock items is below $150 you will be charged an appropriate shipping fee, the same is true for pre-order items.

Please note that there are sometimes delays in receiving new merchandise due to production or shipping issues that we have no control over. We will ship merchandise as soon as we receive it.  Also note that the pictures we have online are pictures of prototypes and sometimes the final product may be slightly different than the original prototype.
 

Special Order Information

It is our intention to have the product you want, when you want it!  However, there will be occasions when we will have to special order an item from a vendor based upon seasonal demands or if it is a slow moving item.  Just like other retailers, we are not able to carry a surplus of inventory as we have limited inventory space in which to store them! We appreciate your patience and understanding in these situations and we promise to do everything we can to insure you get the item you want as soon as we can! 

Our Special Order Policy requires a 20% NON-Refundable deposit with your order.  Upon receipt of your order we will verify the availability of the item(s) from our supplier and then make the 20% deposit charge to your credit card. It typically takes 7 to 21 days depending upon the vendor for us to receive the item(s) that are special ordered. Once we receive your special ordered item(s) we will immediately ship them to you and will charge your credit card for the balance due.

Should you cancel your order before it is shipped to you, you will not be charged the balance due, however, the 20% deposit will be held as a restocking fee. Should you return the special order item after receiving it, you will be issued a credit on your credit card for the total invoice amount less the 20% deposit and the shipping charge. 

What if I have both special order and in stock items on the same order?
Your entire order will be held until the special order item(s) arrive from the warehouse so that your entire order is shipped together unless you tell us otherwise. This will help reduce shipping fees. The 20% deposit will be based on the special order item(s) total only and will be handled as above. In any event, we will keep you informed as to shipping dates and any unforeseen delays. If you wish to receive in stock items without any delay, please place separate orders for in stock and special order items. 

Please note that vendors will sometimes make slight changes to items after they have provided retailers with photos of the product so the final product could be slightly different than the photo we have shown on our website. This is rare, but it has happened.

Temporarily Out of Stock Information

We do not currently have our inventory status online.  Therefore, there is a chance that we could sell out of an item the same day you place an order for it.  If this happens, we will notify you promptly by phone or email of the estimated date of arrival of the merchandise and asked if you would like for us to fill your order upon its' arrival.  Your credit card will not be billed for any items that are not in stock at the time you place your order online.