Old Town Gifts & Collectibles 
                 To File a Claim for Defective Merchandise Instructions

In order for us to file a claim with our vendors for defective items, we must have a defective claim completed by our customers for documentation purposes.  Please take a few minutes to complete this simple form and we will gladly replace your defective item or issue a credit if we do not have any more available.

If you are filing this claim and it has been more than 15 days since your order was shipped to you we may not be able to honor your claim as our vendors require claims be filed within this 15 day window from the date of shipment in order for us to be reimbursed for any defectiveness. 

Instructions for filing a Defective claim:

• Complete our online Defective Claim form below.

• You will receive a confirmation email from us that we have received your
  damage/defective claim usually within 24 - 72 hours. 

• Upon receipt of your online defective claim  form, we will send out a replacement item along with a return postage paid label for you to use to return the defective item.  If we do not receive the defective item back from you within 14 days from the date we shipped your replacement, you will be charged for both items, as well as the postage for the label that was pre-printed and the second shipping fee that was for shipping the replacement item.  This is our way of protecting Old Town Gifts from fraudulent defective charges.

                            Defective Claim Form
                  *Items marked with an asterisk are required*