Pre-Ordering Merchandise Process
Why should I pre-order merchandise?
By pre-ordering now you are reserving this
merchandise to be shipped to you as soon as it is received. We fill pre-orders on
a first-come, first-serve basis by the date the order was placed. You will be contacted if we are unable
to fill your pre-order due to overwhelming response or its unavailability from the
manufacturer. By pre-ordering you allow us the ability track our customers demand
to ensure we can have enough ordered to fill pre-orders before suppliers run out.
How do I pre-order merchandise?
To pre-order merchandise you will need to complete your order through our online
ordering process. We encourage you to place orders for pre-order items separately from
in-stock items to reduce any confusion. Your credit card will not be charged until
the item(s) are received and ready to ship to you. Please note that if you
are paying by PayPal they will take your payment at the time you place your
order rather than when the order will be shipped. This is something we
have no control over and we would prefer you place your pre-orders using a
credit card instead of PayPal.
What if I have both pre-order items and
in stock items on the same order?
If you are placing an order for in-stock items along with pre-order items, we
will ship the in stock items to you and then ship the pre-order items when they
arrive. Please note that each shipment will be charged an appropriate shipping
fee. If the in stock item total is over $150 you will receive FREE Shipping on
those items, the same is true for pre-order items. However, if the total of in
stock items is below $150 you will be charged an appropriate shipping fee, the same is true for pre-order items.
Please note that there are sometimes delays in receiving new
merchandise due to production or shipping issues that we have no control over.
We will ship merchandise as soon as we receive it. Also note that the pictures we have
online are pictures of prototypes and sometimes the final product may be slightly different than the
original prototype.
If you have any questions regarding our pre-ordering process, please feel free to
email us or reach us by phone at 479-657-6303.
At Old Town Gifts we value our customers and thank you for shopping with us!
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